Refund policy
Babyverse Return & Exchange Policy
At Babyverse, we want every parent to shop with confidence. If something isn’t right, we’re here to help.
Return & Exchange Window
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Returns or exchanges can be requested within 7 days of delivery.
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Items must be:
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Unused & unwashed
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In original packaging
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With all tags intact
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This aligns with common practices followed by leading babywear brands in India.
Eligible for Return/Exchange
You can request a return or exchange only if:
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You received the wrong item
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The product has a manufacturing defect
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The size doesn’t fit
Non-Returnable Items
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For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Innerwear
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Socks & mittens
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Accessories
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Personal care products
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Products purchased during clearance/sale
Important Conditions
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Products showing signs of use, washing, stains, perfume, or damage will not be accepted.
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Babyverse reserves the right to deny returns that do not meet our quality check standards.
Exchange Process
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Exchanges are strictly subject to stock availability.
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If the requested size/product is unavailable, store credit will be offered.
Damaged or Incorrect Orders
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If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with:
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Order ID
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Product photos
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Unboxing video (highly recommended)
Cancellation Policy
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Orders can only be cancelled before dispatch.
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Once shipped, cancellations are not possible.
Contact Us
For return or exchange assistance, reach out to our team:
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Email: support.babyverse@gmail.com
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WhatsApp: 8888885943