Refund policy
Babyverse Return & Exchange Policy
At Babyverse, we want every parent to shop with confidence. If something isn't right, we're here to help.
Return & Exchange Window
Returns or exchanges can be requested within 7 days of delivery.
Items must be:
• Unused & unwashed
• In original packaging
• With all tags intact
This aligns with common practices followed by leading babywear brands in India.
Eligible for Return/Exchange
You can request a return or exchange only if:
• You received the wrong item
• The product has a manufacturing defect
• The size doesn't fit
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
• Innerwear
• Socks & Mittens
• Accessories
• Personal Care Products
• Products purchased during Clearance/Sale
Important Conditions
• Products showing signs of use, washing, stains, perfume, or damage will not be accepted.
• Babyverse reserves the right to deny returns that do not meet our quality check standards.
Exchange Process
• Exchanges are strictly subject to stock availability.
• If the requested size/product is unavailable, store credit will be offered.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with:
- Order ID
- Product Photos
- Unboxing Video (Highly Recommended)
Cancellation Policy
• Orders can only be cancelled before dispatch.
• Once shipped, cancellations are not possible.
Contact Us
For return or exchange assistance, reach out to our team.
Email: support.babyverse@gmail.com
WhatsApp: +91 88888 85943